Return policy
Return period: Products can be returned within 14 days of receiving the package, provided they are unused, in their original condition, with tags, and in the original packaging.
Non-returnable products: Customized orders, perishable goods, and gift cards are not eligible for return.
Return process: To initiate a return, contact us at info@osteona.si and provide the order number and reason for the return. We will send you further instructions.
Refunds: Refunds will be processed within 1-3 business days after receiving and inspecting the returned goods.
Damaged or incorrect products: Report damaged or incorrect products within 3 days of receipt for a free replacement or refund.
Non-returnable products: Customized orders, perishable goods, and gift cards are not eligible for return.
Return process: To initiate a return, contact us at info@osteona.si and provide the order number and reason for the return. We will send you further instructions.
Refunds: Refunds will be processed within 1-3 business days after receiving and inspecting the returned goods.
Damaged or incorrect products: Report damaged or incorrect products within 3 days of receipt for a free replacement or refund.